Support

Email: [email protected]
Usual response time: one business day. For anything blocking your work, put "URGENT" in the subject.

To help us understand quickly, tell us: what you were doing, what you expected, what happened instead, and the title of the project involved (we don't need its content).

The client says I'm not authorized. The connector is included in the Studio plan: check your plan under Settings → Plans & credits. If the link is old, remove the connector from your client and add it again, so it signs in afresh.

The assistant can't find my projects. Ask it to list your projects first: it works by id, not by title. If the project is shared with you, your role decides what it can do — a Viewer stays read-only through the connector too.

How do I disconnect it? Remove the connector from your AI client. If you're using an API key, revoke it under Settings → API keys.

How the MCP connector works and what you can ask it: shotclick.ai/mcp. How we handle data: privacy and terms of service.

If you find a vulnerability, write to us before disclosing it: we answer fast and keep you posted on the fix. [email protected]